Return Policy

At Proflujo Technology Pvt. Ltd., we are committed to ensuring customer satisfaction across all our products and services. This Return Policy outlines the terms and conditions for refunds, exchanges, and cancellations for both digital and physical products. Please read this policy carefully before making a purchase.

1. Scope of the Return Policy

   This Return Policy applies to:

   • Digital Products and Services: Software, subscriptions, licenses, and online services.
   • Physical Products: Hardware, accessories, or any tangible items purchased from us or our authorized retailers.

   If a specific product or service has unique return terms, they will be detailed in the product's description or contract.

2. Return Policy for Digital Products and Services

   1. Digital Subscriptions and Services
      • Refund Eligibility: Refunds for digital subscriptions or services are provided within 14 days of purchase, provided there is no significant usage of the service.
      • Cancellation Process: Subscriptions may be canceled by contacting our support team at contact@proflujo.com.
   2. Software Licenses

      Refunds for software licenses are provided only if the license key has not been activated.

   3. Non-Refundable Items

      Downloadable products, such as eBooks or templates, are non-refundable once accessed or downloaded.

3. Return Policy for Physical Products

   1. Eligibility for Returns

      Physical products may be returned or exchanged within 30 days of receipt, provided they meet the following conditions:

      • The item is unused and in its original packaging.
      • Proof of purchase (receipt or invoice) is provided.
      • The product is not marked as "Final Sale" or "Non-Returnable."
   2. Process for Returns

      To initiate a return:

      • Contact our customer service at contact@proflujo.com or email with your order details.
      • Our team will provide you with a return authorization and shipping instructions.

      Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

   3. Refunds for Physical Products

      Once the returned item is received and inspected, refunds will be processed within 7 – 10 business days to the original payment method.

4. Exceptions to the Return Policy

   The following items are not eligible for returns or refunds:

   • Customized or personalized products.
   • Gift cards.
   • Services or consultations already rendered.
5. Exchange Policy

   Exchanges are subject to the availability of the desired product. Contact our support team to initiate an exchange process.

6. Return for Defective or Damaged Items

   If you receive a defective or damaged product, please notify us within 7 days of receipt at contact@proflujo.com or email us. Provide the following details:

   • Order number
   • Description of the defect/damage
   • Photos of the product and packaging

   Our team will arrange a replacement or refund at no additional cost.

7. Refund Process
   • Refunds are issued to the original payment method.
   • Please allow 7 – 10 business days for the refund to reflect in your account after processing.
8. Changes to This Policy

   We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. The "Last Updated" date reflects the most recent updates.